Call Coach — Powered by ORCA

Practise. Score. Debrief.
No manager required.

Here's exactly how Call Coach closes the loop — from choosing a scenario to getting coached by voice on how the call went.

105+
Practice Scenarios
400+
On-Demand Lessons
0
Managers needed
The Gap

Your team watches content
and does exactly
what they always did.

  • ✗ Training without practice doesn't change behaviour. Watching a module on objection handling doesn't mean you can handle objections on a live call.
  • ✗ Managers don't have time to debrief every call. Feedback is inconsistent, delayed, or skipped entirely.
  • ✗ Your top billers' methods stay in their heads. When they leave, the IP leaves with them.
  • ✗ New starters take 3 months to bill. That ramp time is unpredictable and expensive.
The Practice Loop

Five steps. One loop.
Runs without you.

From picking a scenario to getting coached on how the call went — no manager needed at any stage.

Step 01
Choose.

Pick a scenario from 105+ real call types

BD cold calls, candidate screens, qualification calls, negotiation, counter-offers — client and candidate sides. Every scenario comes with a real persona, real objections, and a brief on what good looks like. No generic role-play. These are the calls your team makes every day.

🎯
Leaders can assign scenarios directly via My Queue. See a gap? Push the relevant scenario to a recruiter's queue. It sits there until they complete it. You see the score. No meeting required.
📈
360 Progression — the system tracks your journey. Scenarios are structured across six stages: BD → Generation → Qualification → Selling → Process → Closing. Each stage unlocks automatically when your average score meets the threshold. No skipping ahead. No faking it.
Step 02
Prepare.

Read the brief. Know who you're calling.

Before the call starts, your recruiter gets the full picture — the persona's background, their company, what they care about, and the objections they're likely to run. No excuses for going in blind. The brief sets the standard before they dial.

📋
Bespoke scenarios available. Upload a real CV, paste a LinkedIn profile, or drop in a past recording — ORCA builds a custom scenario around that specific person and call type.
Step 03
Practise.

Run the call live. The AI doesn't make it easy.

Your recruiter runs the call by voice. The AI pushes back, goes quiet, raises objections, and reacts exactly like a real prospect or candidate would. Handle it properly — or hang up and go again. No judgement. No wasted manager time. Just reps, before it matters.

🔁
Unlimited attempts. No pressure. Every scenario can be run as many times as needed. Most skills lock in after three deliberate, reviewed attempts.
Step 04
Score.

Instant weighted scorecard. Specific. Actionable.

The moment the call ends, the AI produces a full scorecard. Not a vague number out of 10. Weighted criteria, written coaching notes, and specific moments from the call called out by name. Plus one clear action for the next call.

Sample Scorecard — BD Cold Call 74/100
Progressive Commitment Building 30%
78
Deal Hygiene Framework 25%
62
Candidate Control Testing 20%
81
Empathy & Rapport Under Pressure 15%
72
Decisive Outcome 10%
88
Coaching note: "Strong opener. Good rapport built early. Lost control at the close — you let them reschedule without a confirmed next step. Lock in the date before you end the call."
XP Earned
+179
+50 call · +18 score · ×3.5 Hard
Rating
1,018
COMPETENT
Streak
🔥 4
🔗
Linked learning for every gap. Each low-scoring criterion links directly to the relevant content on the ORCA platform — so the recruiter knows exactly what to watch next, not just where they fell short.
🔄
Second Opinion. Not satisfied with the score? Re-run the same recording against a different rubric. Same call, different lens — useful when a BD call also involved candidate handling, or vice versa.
Step 05
Coach.

One button. Orca Coach connects. They talk it through — by voice.

From the scorecard page: one click on "Get the coach on the line." The Orca Coach connects in seconds — already loaded with the full call transcript and every criterion. A real voice conversation. Not a chatbot. Not a summary email. It walks them through what worked, what didn't, and what to do differently next time. The kind of debrief a great billing manager gives — for every consultant, after every call, without you.

📞
This is what replaces your L&D manager. Every recruiter gets a coached debrief after every call. No one needs to be in the room.
What actually changes

You stop guessing.
You act on evidence.

Managers spend hours replaying calls they never fully action. Feedback is patchy and late.
Every call scored automatically. Managers focus on the big moments — ORCA handles the daily reps.
Top performers can't clone themselves. Their approach stays in their head and walks out the door when they leave.
Their methods become the system. Accessible to every consultant from day one of the next hire.
New starters take 3 months to bill. Ramp time is unpredictable and expensive.
Structured practice from week one. Clear checkpoints. Faster time to first bill.
Performance gaps show up in the billings — weeks after you could have done something about them.
Scorecard data tells you where the gap is. You act before it costs you.

This is what separates performance from training.
One is an event. The other is a system.

Ready to see it in action?

Book a 20-minute call.
We'll run a live demo.

No hard sell. We'll show you the full loop — scenario to scorecard to voice debrief — and be honest about whether it's the right fit for your team.

Book a Demo See Pricing & Features